LISA
Improve Customer Experience
& Drive efficiencies
Accessibility
Virtual Agents are accessible via Phone, Mobile App, Google Assistant and in future other assistant’s like Siri, Alexa etc.,
Highly Domain Specific
Domain knowledge differentiates the agents from other Virtual Assistants Guided retraining ensures quicker addition of new products/services into the agent catalogue
Multiple Calls
Virtual Agents can handle multiple calls at a time. No restrictions on the number of simultaneous customers calling in or on the outgoing calls
Available 365 X 24 X 7
Available all year round, no holidays, no fatigue, no reasons given, no leaves and no HR management !
Highly Contextual
Issues are addressed straightaway instead of waiting in the queue or choosing IVR options to get to agents. Remembers your last conversations and history
No more Form Filling for Feedback
Customers can call in and provide feedback anytime. Feedback is immediately incorporated into the next interaction via retraining modules
Design and Improve Customer Experiences
Customer Experience Design using Virtual Conversational Engines
Lamico specializes in Designing revolutionary Customer Experiences based on Conversational Engine , Machine Learning and NLP frameworks (Google Dialogflow, RASA and Deep Pavlov)
